VoIP stands for Voice over Internet Protocol which simply means having a phone service over the internet. VoIP offers increased functionality compared to traditional phone lines which are why businesses are moving to VoIP. It is predicted that the VoIP market will increase to a whopping £144.7 billion by 2020! Benefits of VoIP So now… read more

Since we first launched our product in 2005 we have continued to improve and develop the service to ensure it continually meets the need of our customers. Not only do we make noticeable changes, we continue making those smaller changes that benefit customers without realising and support our customer service staff to ensure they can… read more

What is it? Audio Branding can be a mix of both music and messages for your caller to listen to whilst they are on hold.   Why would you need it? We all know that there is plenty of competition for any business, so you need to make sure that your business stands out from… read more

One of the easiest and most inexpensive business hacks will instantly separate you from your competitors! Companies are constantly fighting for the top spot online and spend thousands of pounds on marketing their business, but are they missing a trick? Think about how Google works…most consumers will turn to Google when looking for a new… read more

Missed calls cost you more than you think! Never has there been a time when there are so many methods for customer to contact a company, email, social media and other digital methods. Ultimately a customer still wants to be able to reach a company by telephone. Being able to communicate via telephone is reassuring… read more

In these days of economic uncertainties, especially in the run up to Brexit, looking to outsource various aspects of a business could be critical for success. Below are some of the main benefits of outsourcing operations within your business.   Reduced operational and recruitment costs Outsourcing various functions of a business reduces the need to… read more

With more people working from different locations within a business conference calling is more beneficial than you may realise.   Main benefits of conference calling The main benefit is the saving in not only time but also money. If you have employees scattered across the country of even the world you can all share ideas… read more

With more and more companies taking to social media to make their business not only stand out, but reach a wider audience they may not have done previously, now really is the time to throw yourself into the 21st century and jump on that band wagon too!   Tell the world who you are Yes,… read more

Whilst online presence is vital for many companies, some of whom spend a huge proportion on their budgets on advertising and upkeep, telephone conversations are equally important. Call tracking is essential for recording information about your incoming telephone calls. Although this will not track the conversation it does allow you to track both online and… read more

Faxes are incredibly secure when it comes to sending sensitive documents, many legal documents are required to have a signature and even hard copies kept, making faxes an ideal solution. This is especially true when it comes to contracts, which require an authorised signature or company stamp to deem them as valid.   Why would… read more