Author Archive
01 and 02 local city numbers. What are they and how to get it
Local numbers allow your callers to know where you are based, for example, if you are based in Liverpool and wanted to speak to a locksmith, then you know the moment you see an 0151 number you are going to be calling someone within your local area. Gain the trust in the eyes of your… read more
What Are 03 Numbers and How to Get One – Updated 2024
As a business, you have the opportunity to choose what contact numbers you would like for your business. But did you know that there are rules surrounding some numbers? If not, then you should know about the 03 numbers which are part of consumer rights legislation. Not supplying one could land you with a fine!… read more
7 Things To Know When Choosing On-Hold Music
Many businesses overlook on-hold music when setting up their call management. This usually means they end up choosing something they personally enjoy or something completely generic. This is because, on the surface, on-hold music doesn’t present itself as the marketing opportunity that it actually is. And choosing your tunes could determine whether you make a… read more
How Do You Deal With Angry Customers?
How do you deal with angry customers? After reading this guide you’ll have the confidence to take on any issue & find a peaceful resolution, securing your brand’s reputation for providing outstanding service to your customers.
Gee–Dee–Pee–Arrgghhhh (simply explained)
GDPR (General Data Protection Regulation) is something you have probably seen on the news, websites and all over social media, so I thought I would explain the basics and how this could affect you as an individual and a business. GDPR comes into effect 25th May 2018 and is the biggest change in data protection… read more
How live chat can help your business
Thinking of offering live chat to your customers? Well here are 5 reasons why this may be an untapped sales potential for your business. Live chat is convenient It allows the customer to continue looking at the site whilst speaking to you. Cut down on expenses With less time on the phone this allows staff… read more
Why Online Customer Reviews Matter To Your Business.
Where is the first place you’ll go to if you want to reaffirm your decision to buy a product or a service? Most likely Google, or any search engine for that matter. And what are you likely to see when you type in the company name? The company’s profile and the reviews people have left… read more
Let SwitchboardFREE be the voice of your business
I can’t be the only one who has eyerolled at an extensive list of department options, seeing my life slowly ebb away as I try to decipher between the options I am given and the actual option I need. Let’s face it, the option you really need is rarely there! I am pleased to say… read more
7 tips to make your business look bigger than it is
Sometimes image is everything. Your business might not be particularly big at the moment but technology has made it possible to make it appear as such. The consumers do not need much to get hooked by a business, product or service, as long as it is presented to them as a “real big deal”. This… read more
How SwitchboardFREE helped ALL is FLUX® optimise their telecoms processes?
Today we will present you one of our local customers – ALL is FLUX – a Norwich-based creative consultancy that designs and implements brand and communications strategies. Co-founder & Director Aaron Fickling was happy to share his company’s experience with SwitchboardFREE and how our service helps his business stay contactable at all times. Here is… read more