Author Archive
Different types of virtual telephone number & how to choose a virtual telephone number to suit your business
If you’re considering taking a virtual phone number you probably already have some idea of what you need. You may even have an idea of why you need one. But are you aware of all of the different types of virtual numbers there are? For a full overview of virtual telephone numbers and why you… read more
Benefits of virtual telephone numbers
Are you aware of all of the benefits of having a virtual phone number for your business?
10 ways to keep in contact with your customers
People are nosy. Fact. You only need to look at the phenomena of social media to know that this is true! Millions of people world-wide have social media accounts – Facebook, Twitter, Instagram, LinkedIn, Snapchat, Reddit and Pinterest to name a few – and often more than one. According to Search Engine Journal, the social… read more
The End Of Analogue Phones, The Death Of Your Existing Handset And The Migration To VoIP
The End Of Analogue Phones, The Death Of Your Existing Handset And The Migration To VoIP BT are continuing their plan to shut down their traditional telephone network (ISDN) in the UK with the intention to move us all in the UK over to Internet-based telephony (VoIP). This process has already started and by the… read more
Disaster recovery – here’s how our company can help your company!
About three years ago I wrote a blog about disaster recovery; a light-hearted tome about having a back-up plan for if your business was hit by unusual and unforeseen circumstances. Wise words at the time but who could have imagined the disastrous scenario the whole world is currently facing! See how can we help you… read more
New Coronavirus (COVID-19) Prompts – Free for our customers
To help businesses during this difficult time we have recorded a selection of Coronavirus (COVID-19) related prompts that may help you manage your customers expectations. These are listed below and you can activate them from within your account. Simply log in to your account, go to your number settings and select one of the below… read more
8 Ideas To Help You Work From Home Easily and Cheaply
Cloud-based technologies have made working remotely or from home accessible to many, but the knowledge of how to apply these technologies is sometimes not obvious and often overwhelming. The perception of migrating away from your normal place of work is often fraught with compromises in both productivity and technical ability but cutting the apron strings… read more
SwitchboardFREE COVID-19 RESPONSE PAGE
We will be regularly updating this post with information on what we can do to help UK businesses and communities alike amid the COVID-19 (Coronavirus) outbreak. Please check back for more updates. Below is a list of our products and how they can benefit you SwitchboardFREE We will shortly be releasing our free community support… read more
Coronavirus: Working From Home
Working from home can pose many logistical problems for businesses try to ride out the spread of Coronavirus. If you’re struggling to adapt, we might be able to help. COVID-19, or Coronavirus, is a new virus sweeping the global. Having started in China in late 2019, by March 2020 the outbreak has spread to 121… read more
How Call Recording helps me as a Manager…
As the Customer Service Manager of SwitchboardFREE call recording is imperative for me and something I refer to almost every day. With a customer base of over 71,000 people, sometimes something can be missed and call recording saves us at times like this. Call Recording for dispute resolution I use call recording mainly for dispute… read more