Author Archive
New Coronavirus (COVID-19) Prompts – Free for our customers
To help businesses during this difficult time we have recorded a selection of Coronavirus (COVID-19) related prompts that may help you manage your customers expectations. These are listed below and you can activate them from within your account. Simply log in to your account, go to your number settings and select one of the below… read more
8 Ideas To Help You Work From Home Easily and Cheaply
Cloud-based technologies have made working remotely or from home accessible to many, but the knowledge of how to apply these technologies is sometimes not obvious and often overwhelming. The perception of migrating away from your normal place of work is often fraught with compromises in both productivity and technical ability but cutting the apron strings… read more
SwitchboardFREE COVID-19 RESPONSE PAGE
We will be regularly updating this post with information on what we can do to help UK businesses and communities alike amid the COVID-19 (Coronavirus) outbreak. Please check back for more updates. Below is a list of our products and how they can benefit you SwitchboardFREE We will shortly be releasing our free community support… read more
Coronavirus: Working From Home
Working from home can pose many logistical problems for businesses try to ride out the spread of Coronavirus. If you’re struggling to adapt, we might be able to help. COVID-19, or Coronavirus, is a new virus sweeping the global. Having started in China in late 2019, by March 2020 the outbreak has spread to 121… read more
How Call Recording helps me as a Manager…
As the Customer Service Manager of SwitchboardFREE call recording is imperative for me and something I refer to almost every day. With a customer base of over 71,000 people, sometimes something can be missed and call recording saves us at times like this. Call Recording for dispute resolution I use call recording mainly for dispute… read more
Top 10 free business tools every company needs
Not all software gives you the chance to trial the product first, so how are you meant to know if it’s good for your business or not? The below list is tested software that we use and highly recommend, which is also free or free to try, bonus! MailChimp One of the best and… read more
How can a conference call service improve your business?
Optimising business functioning is a primary task for entrepreneurs and SMEs. In a world still shrugging off the consequences of the 2008 global financial crisis, there is an increased demand to lift productivity rates, whilst maintaining low costs. As technology advances at quick pace, there are now tens of opportunities opening for businesses to reduce… read more
9 things you should never do on the phone – especially in business
I appreciate these may seem such obvious things to not do on a call, but I have experianced some these myself. Being burped down the phone at was not a highlight of the phone conversation for myself! At times its not even the person on the phone, but the people in the background not aware… read more
How Campaign Reporting can help your business
In a time when budget is more important than ever and making sure that it is divided in way a that is going to bring you the most bang for your buck, you need to make sure you can track your spend and how this is working for your business. Campaign reporting is so important… read more
Why do businesses need a disaster recovery plan?
Unexpected things can happen and this is when your business will either sink or swim, but why not let your business be the one to shine through?? With the best will in the world you can never plan for every eventuality – no matter how much you try, but you can certainly be prepared for… read more