The importance of a call tracking system in your business

May 13th, 2013

Every time your customers call you, you are given the opportunity to increase your customer’s satisfaction. The more satisfied your customers are, the more likely they are to stay as your customer. Making sure that your contact centre is equipped with effective call tracking software designed mainly for increasing customer satisfaction can actually make a… read more


May 13th, 2013

Time is Tight The best laid plans can have delays and snags, as you more than likely already know. It takes patience to get a business up and running or when you need your free numbers for an important advertising campaign. Only you know when the time is right for you. We are very aware… read more

Big Fish in a Little Pond

May 13th, 2013

Big Fish in a Little Pond You may be only too aware that if you have a small business, if you’re starting up a new business or maybe just working from home, you are a small fish in a very big pond. However, you can project the image of being bigger than you are by… read more

Starting your own business?

May 13th, 2013

Here’s our top 10 FREE ways to get the ball rolling.   1            ENLIGHTEN! may help you get started. Business link offers practical advice on developing your business plan; from financing your start-up to survival strategies and invaluable info on growing your business. Courses are free and local throughout the UK. 2            EQUIP! Preparation… read more

Knowledge is indeed power.

May 12th, 2013

When the right people have access to the right information at the right time that timely and strategic business decisions are made that will positively impact the business. Looking at the calls that an organisation receives is one of the best ways to identify a lot of operational efficiencies and inefficiencies and the level of… read more

Importance of a business phone line

May 8th, 2013

When most people set up their new start-up company or freelance business, they usually use their mobile number as the main phone number to contact. This is OK but, depending on the business it can seem a little un-professional. If your new business is a “mobile” business e.g. a pet sitter or mobile car bodywork… read more

Getting ahead in competitive world.

May 4th, 2013

Have you ever tried calling a company for a quote and reached an answer machine? Have you ever felt the frustration of being sat in a shop/showroom (e.g. an Estate Agents/Travel Agents) and been rudely interrupted by an incoming call which has taken priority over your physical presence! It is a competitive world that we… read more

SwitchboardFREE launches FollowME

April 18th, 2013

Today we are pleased to announce that SwtichboardFREE has announced its revolutionary new product FollowMe. Follow-Me tracks your location in real-time via your iPhone and instructs the SwitchboardFREE service to forward your calls to the most appropriate phone number based on your geographical location. How does Follow-Me work? You designate a phone number you wish… read more

How much is a call worth to you?

April 3rd, 2013

Tips Running any business is dependent on customers, and customer satisfaction is paramount especially during this tough economic climate. With today’s information overload it’s understandable that some tasks are forever banished to your ever increasing to-do list, however, talking to your customers should never be. To ensure you never miss a call when you’re on… read more


March 14th, 2012

Free for All Everybody’s business has a business number; the one you give out on your business cards, that you put on your website, and that you advertise with. But what if you were able to have a telephone number as your main business number and then have another one that you were able to… read more