What is a PBX?

July 28th, 2016

What is a PBX? PBX stands for Private Branch Exchange and it is a telephone system within a business. It provides a range of additional call functionality such as allowing users to call each other internally and also making efficient use of external phone lines. Why would a company use a PBX? The main reason… read more

Web Hooks

April 22nd, 2016

What are they? Webhooks are HTTP calls that are user-defined and triggered at the end of each phone call that you receive to your SwitchboardFREE number. Each Webhook contains valuable information such as the result of the call (e.g. was it answered? was it missed? Did the caller leave a voicemail?). Why use them? In… read more

Quick tips for the holiday season

December 23rd, 2015

The festive season is well and truly here! Whether you are staying open for business over the holidays or clocking off for Christmas, update and personalise your number settings to keep your callers and customers in the know. Here are some quick tips from us. Update Open/Close times and voice greetings No need to leave callers on hold… read more

Sync the City 2015: 54 Hour startup weekend

November 24th, 2015

We know building a business from scratch is no mean feat. The SwitchboardFREE team were in Norwich this past weekend for Sync the City 2015, a fantastic event that brought together over 100 tech fans, including coders, developers, business people and students, from all around East Anglia. The challenge: To build and launch a brand new tech startup… in just… read more

Start up and scale your company

November 20th, 2015

Knowing who we are as people, is fundamental to how we present ourselves and connect with others in the world. For your business, it is no different. Your company will have its own corporate personality, identity, and core offering. Know your purpose Understanding your product or service, and how it helps your target market is key. Are you solving a… read more

10 Years of SwitchboardFREE

October 14th, 2015

Rewind 10 years to 2005 and the world was quite different. YouTube was just beginning, it was the year ‘The Facebook’ became just ‘Facebook’, when Microsoft first released the Xbox 360, and the same year Axel F’s Crazy Frog took the world by storm. Back in 2005, Google had only just acquired Android, most of… read more

5 “Missing” facts you can’t afford to miss

June 19th, 2015

1. Playing a character in a film directly related to Liam Neeson means that there is an 88.2% chance that you will go missing. 2. One of the easiest ways to avoid missing out on new customers is to keep your existing ones happy. It used to be said that when a person received poor… read more

Crowd-sourced fundraising and call tracking: Extremis Technology

May 22nd, 2015

Extremis Technology, the engineering company involved in the development and manufacture of revolutionary new shelters designed specifically for disaster relief, has just launched its round-three investment campaign – using crowd-sourced funding via Crowdcube (www.crowdcube.com/investment/extremis-technology-18511). Seeking to raise £260,000 of funding to propel their innovative humanitarian shelters into production, Extremis Technology’s Hush shelters were the brain… read more

5 Rules that guided SwitchboardFREE in its first 10 years in business

March 20th, 2015

What helped SwitchboardFREE get off the ground and enjoy year on year organic growth? Starting a business at any time is a daunting prospect, but Grant Hardy’s determination helped get his technology business off the ground and 10 years later, SwitchboardFREE is an established market leader helping over 50,000 UK businesses make smarter use of… read more

Interview with Phil Lodge, Universal Au Pairs founder – a Customer Success Story

March 12th, 2015

“Competition is intense, regulation is high” – Universal Au Pairs founder, Phil Lodge, tells us how he turned a small business into a big business despite fierce competition, with the help of our out-of-the-box inbound call management system. As the founder of Universal Au Pairs, an online portal for European host families to search and find au… read more