How to Prevent Your Business Number from Being Flagged as Spam

Is your business number being flagged as “Spam Risk” on Android devices? If so, you should know that this common issue can lead customers to ignore your calls, which negatively impacts engagement, trust, and potentially your revenue. However, there are ways you can rectify this with our guide on how to prevent Your Business Number from Being Flagged as Spam and protect your caller ID reputation.

Why business numbers get flagged as spam

Phone carriers use algorithms to label suspicious numbers based on certain calling behaviours. However, legitimate businesses can also inadvertently fly the red flag. Here are some common reasons why that is:

High call volume

Frequent calls within a short period may look suspicious to carriers. Subsequently, this can leave your business number with a red spam flag.

Negative customer feedback

If customers block or report your number, it will increase the likelihood of your number looking suspicious.

Incomplete caller ID

Inaccurate or inconsistent caller ID details can lead to spam labels. Consequently, this will impact the likelihood of customers answering your calls.

These factors make it harder for your calls to reach customers, potentially damaging your brand image.

How spam labels harm your business

If your business number becomes flagged as spam, it will directly impact your reputation and customer relationships:

• Lower call answer rates: Customers may assume your call is spam, so will cause them to ignore it.
• Damaged trust: Spam labelling can make your business appear less legitimate, so less trustworthy.
• Missed opportunities: Lower call engagement means fewer leads, missed sales, and a reduction in overall customer service quality.

Maintaining a clean caller ID reputation is essential for reaching customers effectively.

Steps to remove your business number from spam lists

1. Register your number with Hiya

Registering your business number with Hiya is an effective way to stop it from becoming marked as suspicious. This is because Hiya verifies and authenticates your business number with major carriers worldwide, helping establish its legitimacy.

The benefits of Hiya registration include:

• Spam protection ensures that verified numbers are less likely to show as spam.
• Improved caller reputation as Hiya registration shows carriers that your number is trustworthy.

How to register with Hiya

• Submit your business number to Hiya.
• Hiya’s team verifies the ownership of your number.
• Your number becomes recognised across Hiya’s network, including carriers in over 40 countries.

This service is particularly useful for businesses calling high volumes of customers daily.

2. Maintain good call practices to prevent spam flags

Following best practices helps prevent spam labelling and maintains your caller ID’s integrity:

• Use transparent caller ID: Display a consistent, clear caller ID with your business name.
• Limit call frequency: Avoid repeated calls within a short time frame to prevent raising red flags.
• Respect customer feedback: Monitor call metrics to identify patterns of blocking or rejections.

Using these practices will reduce the likelihood of your number entering the spam list. Additionally, it will increase your call answer rates.

3. Monitor your calling metrics

Regularly reviewing your calling performance helps identify issues before they escalate. This is because, if your business experiences a high rate of call rejections or blocks, it could impact your caller ID reputation. Managing your calls with a system such as SwitchboardFREE can provide insights into call interactions, allowing you to adjust strategies as needed.

How to prevent your business number from being flagged as spam

Transparency

Ensure your caller ID is accurate and clearly reflects your business. This transparency builds trust and helps customers recognise your number.

Limit call frequency

Frequent, repetitive calls can trigger spam labels. To combat this, use call management tools like SwitchboardFREE to manage call timing effectively and avoid excessive call volume.

Customer feedback monitoring

If customers frequently block your number, it might be due to a high call frequency or an unknown caller ID. Subsequently, monitoring this feedback enables you to adjust call behaviours and maintain a positive reputation.

Why Hiya registration is crucial for your business

Registering with Hiya doesn’t change your caller ID display name—that requires Hiya Connect—but it does add a layer of protection against spam labelling. By verifying your number, Hiya ensures your calls are trusted, making them less likely to be ignored or marked as spam. This proactive step helps keep your communication channels open and effective. Thus, prevents your business number from being flagged as spam.

FAQs

Conclusion

Spam labelling can significantly impact customer trust and engagement. By registering with Hiya and following best practices for caller ID transparency, you’ll protect your number’s reputation.

Interested in optimising your call management? Check out SwitchboardFREE for everything you need to support your business communication needs.