Archive for the ‘Uncategorized’ Category
Changes for customer services numbers
Ofcom are changing the way that companies in the UK can use 0844, 0845 and 0871 numbers for customer enquiry lines thanks to the EU’s Consumer Rights Directive. If you currently offer telephone support for your existing customers via an 084 or 087 number you will need to arrange to use a different number type…. read more
0800 numbers are coming back
0800 numbers have been getting a bad rap since the rise of the mobile phone. From a landline number 0800, 0808 and 116 numbers are all free but when called from a mobile phone charges can be anywhere between 14p and 40p per minute. Ofcom has been talking for a long time about overhauling the… read more
Round up of our favourite Presentation tools
Everyone knows that a good Powerpoint presentation can make or break a meeting and at SwitchboardFREE we find ourselves using them all the time. Powerpoint however, has barely changed since I first started using it in school about 12 years ago. It still has the same array of effects, pretty similar controls and other than… read more
Working From Home with SwitchboardFREE
The familiar story of how most businesses start is usually in someone’s garage. You may not have a garage but if you’re thinking of staring a business or have started a business, then chances are you are going to be doing it from your living room, kitchen, bedroom… or whatever room of the house you… read more
SwitchboardFREE for New Businesses and Start Ups
So you’re about to start or have just started up a new business and trust us, we know that you have a lot on your plate. We are sure however that we can help take some of the weight off your shoulders. SwitchboardFREE are experts at call management, it’s what we do day in and… read more
10 reasons why customer feedback is important to us and should be to you
At SwitchboardFREE we are always listening to what our customers have to say because at the end of the day that is the reason why we are here, our customers. Some of our biggest improvements that we have made to our business have come from customer feedback and often they are things we would never… read more
Is Email Marketing Dead?
With all the new avenues of marketing available to people these days as well as the rise in marketing via social media, it is a reasonable question to ask; “Is email marketing a thing of the past?” We are all familiar with the nightmare of waking up one morning, checking your inbox and finding that… read more
Why you should be using call whispers on your numbers
As with so many of SwitchboardFREE’s features, its impossible to give you every possible benefit of Call Whispers without knowing exactly what your business is. Our system is so diverse that each feature can greatly benefit companies on different ends of the scale. Some of our smallest companies, home workers and startups, use the call… read more
Why you’re missing a trick by not using SMS marketing
SMS marketing is the Frankenstein’s monster of marketing formats. It’s surrounded by negative myths and industry rumours that mask it in the guise of a monster and hides the hugely beneficial truth beneath the surface. Below are a few truths and misconceptions that we would like to shine some light on. It’s too expensive –… read more
How to get the most out of call statistics
One of the most powerful features that we have ever created is the Call Stats tool and it’s something that we use every day to great effect. We have found that some of our customers barely even visit that page yet alone use it and so we thought it was long past time that we… read more