Archive for the ‘Uncategorized’ Category
‘Ultra-Local’ companies have an edge over big business
Business is changing Large companies have significant advantages over SME’s with lower costs and trusted brands. How can a smaller local company fight back in this competitive environment? It has been proven that people prefer to shop locally, and when searching for local businesses consumers call local telephone numbers first! Create a Personal Connection Most… read more
Don’t let bad weather disrupt your business, Business continuity
Summer is coming to an end already and that means Winter is approaching fast. With Winter comes unpredictable weather; causing disruption to your business. From an FSB report* in 2015, Two-thirds of small businesses say they have been negatively affected by severe weather in the last three years. There are multiple different ways that you… read more
What is a PBX?
What is a PBX? PBX stands for Private Branch Exchange and it is a telephone system within a business. It provides a range of additional call functionality such as allowing users to call each other internally and also making efficient use of external phone lines. Why would a company use a PBX? The main reason… read more
Web Hooks
What are they? Webhooks are HTTP calls that are user-defined and triggered at the end of each phone call that you receive to your SwitchboardFREE number. Each Webhook contains valuable information such as the result of the call (e.g. was it answered? was it missed? Did the caller leave a voicemail?). Why use them? In… read more
Introducing the female voice of SwitchboardFREE
Since the launch of SwitchboardFREE our goal has always been to offer our customers real value for money. That’s why we don’t bother with things like offering gimmicky free 30 day trials before charging outrageous prices when our customers are hooked. We don’t worry with long term contracts and wherever possible we try to offer… read more
Tube strike hits commuters hardest! Can you make your meeting?
Fall back on Con-Flab, the UK’s easiest phone conferencing application. Thanks to the Underground strikes over the next two days, travelling through London is going to be a nightmare. Getting to work is going to be bad enough but if you need to get to meetings as well then taking a bus, cab or even… read more
Why would I ever close my lines?
Two of the many features of the SwitchboardFREE service is the ability to set open and close hours as well as the Quick Close function. A lot of the enquiries we field on support often boils down to whether the line is open or closed. Either people have set the wrong opening hours and are… read more
Memorable Numbers = Memorable Business
Not all numbers are created equal. No, this isn’t a theoretical maths problem and neither is it some philosophical belief system. When it comes to phone numbers, some numbers are better than others and when they’re for your business, it is a good idea to show favourites and pick the best. Your phone number could… read more
5 Reasons Why You Need to Keep Your Customers Well-Informed
In this day and age, we’re lucky that there are multiple ways to keep customers up-to-date and informed. Before the instantaneous abilities of the internet, social platforms, email and SMS, there was only the postal service, telephone calls and your local newspaper or billboard available to get your message out in 3-5 working days. Although… read more
The dynamic duo of SwitchboardFREE
Every business is made up of individuals and sometimes it’s nice to be reminded of that. With that in mind we thought we would help put faces on the SwitchboardFREE support team and introduce you to our very own dynamic duo. If you ever call into SwitchboardFREE (or you’re contacted by us), then the likelihood… read more