Archive for the ‘Business’ Category
7 VoIP Phone System Myths Busted
In the current business climate, switching over to VoIP should be a no-brainer for most small businesses. However, there are still a few myths around VoIP and virtual phone numbers that can often prevent business owners from switching to a VoIP phone system. But let’s face it, we get it. We have been told that… read more
New Coronavirus (COVID-19) Prompts – Free for our customers
To help businesses during this difficult time we have recorded a selection of Coronavirus (COVID-19) related prompts that may help you manage your customers expectations. These are listed below and you can activate them from within your account. Simply log in to your account, go to your number settings and select one of the below… read more
Top 10 free business tools every company needs
Not all software gives you the chance to trial the product first, so how are you meant to know if it’s good for your business or not? The below list is tested software that we use and highly recommend, which is also free or free to try, bonus! MailChimp One of the best and… read more
What is VoIP? Make Sense Of Confusing Phone Acronyms Here!
The fact that a common Google question is What is VoIP? Only highlights that in a world where language is changing. Words are becoming mere first letters and it’s so confusing at times. With text messages boasting ‘textese’ (yes it has a name) such as IDK, ISWYM, PMSL & LOLS and emojis acting as hieroglyphs… read more
Here’s Why Call Recording Is a Bonus For Any Business
It wasn’t too long ago when call recording was only accessible to corporates and larger companies due to its eye-watering cost. Now, thanks to advances in technology and VoIP, call recording is widely available and offered by most call management providers. If you’re a business owner who has never had the opportunity to use call… read more
01 and 02 local city numbers. What are they and how to get it
Local numbers allow your callers to know where you are based, for example, if you are based in Liverpool and wanted to speak to a locksmith, then you know the moment you see an 0151 number you are going to be calling someone within your local area. Gain the trust in the eyes of your… read more
What Are 03 Numbers and How to Get One – Updated 2024
As a business, you have the opportunity to choose what contact numbers you would like for your business. But did you know that there are rules surrounding some numbers? If not, then you should know about the 03 numbers which are part of consumer rights legislation. Not supplying one could land you with a fine!… read more
7 Things To Know When Choosing On-Hold Music
Many businesses overlook on-hold music when setting up their call management. This usually means they end up choosing something they personally enjoy or something completely generic. This is because, on the surface, on-hold music doesn’t present itself as the marketing opportunity that it actually is. And choosing your tunes could determine whether you make a… read more
How Do You Deal With Angry Customers?
How do you deal with angry customers? After reading this guide you’ll have the confidence to take on any issue & find a peaceful resolution, securing your brand’s reputation for providing outstanding service to your customers.
Why Online Customer Reviews Matter To Your Business.
Where is the first place you’ll go to if you want to reaffirm your decision to buy a product or a service? Most likely Google, or any search engine for that matter. And what are you likely to see when you type in the company name? The company’s profile and the reviews people have left… read more