Are 0800 Numbers Free to Call? Everything You Need to Know
Are you curious about the cost of calling 0800 numbers? Our comprehensive guide will answer all your questions and help you understand the benefits and cost structures associated with 0800 numbers.
What Are Free-to-Call Numbers?
0800 numbers are part of a group of “freephone” numbers that are non-geographic, toll-free, and used mainly by businesses and charities. They were first introduced in the UK in 1985 to make it easier for consumers to contact organisations.
Are 0800 Numbers Free?
Yes, 0800 numbers are now completely free to dial from both landlines and mobile phones in the UK. However, this wasn’t always the case. Prior to July 1, 2015, 0800 numbers were only free to call from landlines. Calling these numbers from mobile phones could cost between 14p and 40p per minute, depending on the mobile provider. This change was implemented by Ofcom, the UK’s communications regulator, to make it easier for consumers to understand call charges and to ensure that freephone means free for everyone.
Costs for Businesses
While 0800 numbers are free for the caller, the cost is picked up by the call receiver, typically the business. This means the business pays for the call charges, making it completely free for their customers to contact them.
Benefits of 0800 Numbers for Businesses
0800 numbers offer numerous advantages for businesses, making them a popular choice for customer service lines, sales departments, and marketing campaigns. Here are some key benefits:
- Increased Call Volume: By offering a free-to-call number, businesses can encourage more customers to get in touch, potentially increasing leads and sales.
- Enhanced Customer Service: Removing the cost barrier for customers can lead to improved customer satisfaction and loyalty.
- National Presence: 0800 numbers are non-geographic, giving businesses a national presence regardless of their physical location.
- Professionalism: An 0800 number can make a business appear more established and professional.
- Trust Building: Offering a free phone number shows that a business values customer communication and is willing to invest in customer relationships.
FAQ’s
Yes, freephone numbers starting with either 0800 or 0808 are free to call from mobile phones in the UK, as well as landlines.
Whether you have a monthly contract, or you’re a Pay-as-you-go mobile customer, calls to 0800 numbers are totally fee.
Yes, calls to 0800, 0808, and 116 numbers are free from your EE mobile and landline.
No, you cannot typically text 0800 numbers. These numbers are designed for voice calls and are not set up to receive text messages.
No, 0800 numbers are not free to call from abroad. If you dial an 0800 number from outside the UK using the international format (+44 800), you will be charged international rates by your phone provider. By addressing these common questions, we hope to provide clarity on the cost and accessibility of calling 0800 numbers from various devices and locations. If you have any more questions or need further assistance, feel free to contact us!